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Ah,
Conflict!
What an Opportunity!
Conflict
Distinctions
It's
unrealistic to believe individual or societal peace means living without
conflict.
Indeed,
conflict is an important part of individual and societal growth and development.
However,
there is a major distinction between:
-
well managed, constructive conflict (builds relationships, win win,
peaceful)
-
poorly managed, destructive conflict (destroys relationships, win/lose
lose/lose, violent)
Conflict
as a way to build individuals, relationships and societies
In
the same way heat and additional ingredients are needed to transform iron to
steel, so it is 'heat' (conflict) and special conflict resolution ingredients
can help build, strengthen and transform relationships. The peace created out of
successful conflict resolution procedures is more likely to be more robust and
lasting.
Conflict
Resolution Skills
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The 12 Skills Summary below is copied from the Conflict
Resolution Network (CRN). Please visit their web for a range detailed
information and a host of free, downloadable materials for individuals,
trainers, lobbyists and politicians.
Click here
for a practical checklist of these 12 skills.
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12 Skills Summary
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| Conflict Resolution
resources and training are based on 12 skills which may be relevant to
solving any conflict. Pick and choose the skill - or skills -
appropriate to your particular issue or crisis.
Once you achieved some expertise with Conflict
Resolution, you will have gained the following learning outcomes:
| Identify attitude
shifts to respect all parties' needs. |
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| Transform problems into creative
opportunities. |
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| Develop communication
tools to build rapport. Use listening to clarify
understanding. |
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| Apply strategies to
attack the problem not the person. |
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| Eliminate "power
over" to build "power with" others. |
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| Express fear, anger,
hurt and frustration wisely to effect change. |
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| Name personal issues that cloud
the picture. |
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| Define the issues needed to
chart common needs and concerns. |
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| Design creative solutions
together. |
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| Plan and apply effective
strategies to reach agreement. |
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| Help conflicting parties to move
towards solutions. |
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Evaluate the problem in its
broader context.
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| ©
This CRN material can be freely reproduced provided this copyright
notice appears on each page. |
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